Contact Us
Need help with an order or have a question about VANDELLE HOME? Contact our support team at support@vandellehome.com.
Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding public holidays. We usually respond within one business day. Please check your spam or junk folder if you do not see our reply.
Order Tracking
Once your order ships, we will send a confirmation email containing your tracking number. You can follow the carrier link in that email or enter the number at 17TRACK. Tracking information may take 2 to 7 business days to update after dispatch.
Order Support
Please include the following information when contacting us about an order:
- Your full name
- Order number
- Email address used at checkout
- A short description of the issue
- Photos of damaged or incorrect items and packaging, when applicable
Sending one complete email helps our team review your request efficiently. Additional information is available in our FAQs, Shipping & Delivery, and Return & Refund Policy pages.
Company Information
Brand:
VANDELLE HOME
Legal Operating Entity:
Xiamen Yu'an Information Service Co., Ltd.
Registered Business Address:
Room 315-6, No. 10 Yuehua Road, Xiamen Area, China (Fujian) Pilot Free Trade Zone (Address for service of legal documents)
Registration Number:
91350200MAD0KGR64H
Customer Support Email:
support@vandellehome.com
Phone:
+86 15635211904
Important Return Address Notice
The registered business address above is provided for business identification purposes. Do not send returns to this address unless our customer support team specifically instructs you to do so.
Approved returns must be sent only to the return address provided in your return authorization instructions. Please review our Return & Refund Policy before sending an item back.