Return & Refund Policy

Last updated: September 22, 2026

30-Day Return Period

You may request a return within 30 days after receiving your order.

Eligible products must be:

  • Unused, uninstalled, unwashed, and unassembled
  • In their original packaging with all parts, manuals, and accessories
  • In resalable condition
  • Accompanied by the order number or other proof of purchase

Your statutory consumer rights remain available.

Starting a Return

Email support@vandellehome.com before sending a product back. Include:

  • Your order number
  • The item you want to return
  • The reason for the return
  • Relevant photographs when the product is damaged, defective, or incorrect

We will review your request and provide return instructions. Returns sent without approval may experience processing delays. Send returns only to the address supplied by our support team. The sender address printed on the original parcel may be a shipping facility that cannot process returns.

Return Shipping

VANDELLE HOME will cover approved return shipping when an item arrives damaged, defective, or different from the item ordered.

For an eligible change-of-mind return, the customer is responsible for return shipping unless our support team confirms that a prepaid return label is available.

Original shipping charges, customs duties, taxes, and carrier fees are non-refundable unless required by law or caused by a VANDELLE HOME fulfillment error.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. Email support@vandellehome.com within 14 days when an item arrives damaged, defective, or incorrect.

Include your order number and clear photographs of:

  • The item
  • The product packaging
  • The shipping package and label

After reviewing the claim, we may provide a replacement, refund, or another appropriate solution.

Missing Items

Orders may arrive in separate packages. Review all tracking numbers before reporting a missing item. When all tracked packages have arrived and an item remains missing, email us with your order number and the name of the missing item.

Exchanges

The fastest exchange method is to return the eligible item and place a new order after the return is approved. Product availability may change while a return is in transit.

Refunds

We will inspect your return after receiving it. Approved refunds will be issued to the original payment method within 10 business days.

Banks and payment providers may require additional processing time before the refund appears in your account. Contact support@vandellehome.com when more than 15 business days have passed since your refund approval.

Order Cancellations

Send cancellation requests to support@vandellehome.com within 24 hours of placing the order. Include your order number. We can cancel an order while it remains unprocessed. Orders that have entered fulfillment or shipped follow the standard return process.

Items Ineligible for Return

The following items are ineligible for change-of-mind returns:

  • Used, installed, washed, altered, or assembled products
  • Products missing original packaging, parts, manuals, or accessories
  • Personalized or custom-made items
  • Gift cards
  • Items marked final sale before purchase
  • Products damaged through misuse, improper care, or improper storage

Products purchased from another retailer follow that retailer's return policy.

Obtaining a Return Address

We do not publish a fixed return address because the correct facility may depend on the product and destination. Contact support@vandellehome.com for authorization and the correct return address. Do not send returns to the registered business address unless our support team explicitly instructs you to do so.

Contact

Return and refund requests should be sent to support@vandellehome.com.