Privacy Policy

Last updated: September 22, 2026

1. Introduction

This Privacy Policy explains how Xiamen Yu'an Information Service Co., Ltd., operating the VANDELLE HOME brand ("VANDELLE HOME," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, purchase products, contact us, or otherwise interact with our services.

For purposes of applicable privacy laws, Xiamen Yu'an Information Service Co., Ltd. is responsible for the processing of personal information described here where it acts as the applicable data controller or business.

2. Company Information

Brand: VANDELLE HOME

Legal Operating Entity / Data Controller: Xiamen Yu'an Information Service Co., Ltd.

Registered Business Address: Room 315-6, No. 10 Yuehua Road, Xiamen Area, China (Fujian) Pilot Free Trade Zone (Address for service of legal documents)

Registration Number: 91350200MAD0KGR64H

Privacy and Customer Support Email: support@vandellehome.com

Phone: +86 15635211904

3. Personal Information We Collect

3.1 Information You Provide

When you place an order, create an account, contact us, submit a form, subscribe to communications, or otherwise use our website, we may collect:

Name, email address, and phone number
Billing and shipping addresses
Account information, where applicable
Order, transaction, product selection, and purchase history information
Customer support communications and contact form submissions
Marketing preferences
Other information you choose to provide

3.2 Payment Information

Payment-related information is processed by our payment service providers. Depending on the payment method, this may include billing details, transaction details, and payment verification information. VANDELLE HOME does not directly store complete payment card numbers on its own servers.

3.3 Device and Usage Information

When you use our website, certain information may be collected automatically, including IP address, browser and device type, operating system, time zone, pages and products viewed, referral source, website interactions, approximate location derived from technical information where permitted, and visit dates and times.

4. Cookies and Similar Technologies

VANDELLE HOME and our service providers may use cookies, pixels, tags, and similar technologies to:

Provide essential website, checkout, cart, and security functionality
Remember preferences
Understand website usage and performance
Detect fraud and improve security
Measure marketing performance and support advertising where permitted

These may include essential, functional, analytics, and advertising cookies. Where required by law, we request consent before using certain non-essential technologies. You may manage cookies through your browser and available website preference tools, although disabling them may affect functionality.

5. How We Use Personal Information

We may use personal information to:

Process, verify, fulfill, and deliver orders
Provide shipping and tracking updates
Manage cancellations, eligible returns, refunds, and order claims
Respond to product, order, and customer service questions
Operate and improve our store, services, and user experience
Maintain security, detect suspicious activity, and prevent fraud
Comply with legal obligations and enforce our terms
Send marketing communications and measure advertising where permitted

You may unsubscribe from promotional emails using the unsubscribe option in those messages.

6. How We Share Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide services, comply with legal requirements, or for purposes described in this Policy.

6.1 Shopify

Shopify may process information for website hosting, store functionality, checkout, order management, security, and fraud prevention under its applicable privacy documentation.

6.2 Payment Providers

Payment providers may process transaction, billing, and verification information necessary to complete payments.

6.3 Shipping and Logistics Providers

Carriers, warehouses, fulfillment partners, and logistics providers may receive recipient names, addresses, contact details, order details, and other information needed for delivery.

6.4 Analytics, Advertising, and Marketing Providers

Where enabled and permitted, providers such as Google Analytics, Google Ads, and Meta Ads may process device information, IP address, usage information, website interactions, advertising interactions, and conversion information.

6.5 Legal and Compliance Purposes

We may disclose information to comply with law or lawful requests, respond to proceedings, protect rights and safety, investigate fraud or misuse, and work with professional advisers and service providers.

7. Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and meet legal, accounting, or tax obligations. Retention varies by information type and purpose.

Order and transaction records may be retained for fulfillment, accounting, tax, customer service, fraud prevention, and compliance. Customer communications may be retained to resolve requests and maintain service records. Marketing information may be retained until you unsubscribe, withdraw consent where applicable, request deletion where permitted, or it is no longer necessary. Analytics information follows our settings and relevant provider practices.

8. Your Privacy Rights

Depending on where you live, you may have rights to:

Request access to personal information
Correct inaccurate information
Request deletion of certain information
Withdraw consent where processing relies on consent
Object to or restrict certain processing
Request information about use or disclosure
Exercise other rights available under applicable law

These rights may be subject to legal exceptions. Submit a request to support@vandellehome.com and describe its nature. We may need to verify your identity. Where applicable, you may also complain to an appropriate privacy authority.

9. Marketing Communications

You may unsubscribe from promotional email at any time using the link included in the message. After opting out, we may still send necessary non-promotional messages such as order confirmations, shipping notices, customer service responses, return or refund updates, and security notices.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. No website, transmission, storage system, or online service can guarantee absolute security. Customers should also protect their account credentials and devices.

11. International Data Transfers

Because VANDELLE HOME operates online and works with international service providers, personal information may be processed or stored outside your country, including where Shopify, payment providers, logistics providers, analytics providers, and advertising partners operate. Privacy laws may differ between jurisdictions. Where required, we take reasonable steps or use appropriate mechanisms to protect international transfers.

12. Children's Privacy

Our website and services are not directed to children under the minimum age required by applicable law. We do not knowingly collect children's personal information in violation of law. Contact support@vandellehome.com if you believe a child has provided information unlawfully.

13. Third-Party Links and Services

Our website may link to third-party websites, platforms, or services. Their privacy practices apply when you leave VANDELLE HOME or interact with them. We are not responsible for independent third-party privacy practices and encourage you to review their notices.

14. Changes to This Privacy Policy

We may update this Policy to reflect changes in our operations, services, technologies, legal obligations, or privacy practices. We will post the revised version here and update the date. Please review it periodically.

15. Contact Us

For privacy questions, requests, or concerns, contact: