Shipping & Delivery
Last updated: September 22, 2026
Order Processing
Most orders are verified, prepared, quality checked, and packaged within 3 - 5 business days after payment is confirmed.
Orders placed during weekends, public holidays, product launches, and promotional periods may require additional processing time.
Estimated Delivery Times
After the 3 - 5 business day processing period, estimated standard shipping times are generally:
- United States: 7 - 15 business days
- Other international destinations: 10 - 25 business days
These timeframes are estimates only and do not constitute guaranteed delivery dates. Actual delivery times may vary based on destination, customs clearance, local carrier operations, weather, holidays, peak shipping periods, and other unforeseen delays beyond our control.
Shipping Rates
Available shipping methods and charges appear during checkout after you enter the delivery address. The checkout total will show any shipping charge collected by VANDELLE HOME.
Tracking
We will send a shipping confirmation email containing your tracking number after dispatch. Tracking information may require 2 to 7 business days to update. Follow the carrier link in your email or enter the tracking number at 17TRACK.
Separate Packages
We may fulfill an order from more than one warehouse. Items from the same order can arrive in separate packages with different tracking numbers and delivery dates.
Customs Duties and Taxes
International shipments may be subject to import duties, taxes, customs charges, or carrier handling fees imposed by the destination country. Checkout will show when these charges are collected in advance. Charges collected by customs authorities or carriers upon delivery remain the recipient's responsibility. Customs processing may delay delivery.
Address Changes
Email support@vandellehome.com within 24 hours of placing an order when you need to change the shipping address. Include your order number and complete replacement address. We can update the address while the order remains unprocessed. Fulfilled or shipped orders will continue to the address submitted at checkout.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. When a package is returned because of an incorrect address, missing information, refusal, or failure to collect it, we may deduct the original shipping and return costs from the refund. Reshipping charges may apply.
Lost or Damaged Shipments
Email support@vandellehome.com when tracking has stopped updating for an extended period or a package arrives damaged. Include your order number, tracking number, a description of the issue, and photographs of damaged packaging where applicable. We will review the shipment with the carrier and provide an appropriate replacement or refund for an approved claim.
Packages Marked Delivered
When tracking shows "delivered," check the delivery area, mailbox, reception desk, household members, neighbours, and local carrier office. Contact the carrier for delivery details, then email us when the package remains missing. Include your order number, tracking number, and the carrier's response.
Contact Us
Brand: VANDELLE HOME
Email: support@vandellehome.com
Operated by: Xiamen Yu'an Information Service Co., Ltd.
Registered Business Address: Room 315-6, No. 10 Yuehua Road, Xiamen Area, China (Fujian) Pilot Free Trade Zone (Address for service of legal documents)
Registration Number: 91350200MAD0KGR64H
Phone: +86 15635211904
Please note: The registered business address is for registration and identification purposes. Do not send returns there unless our support team explicitly directs you to do so.
For returns, refunds, damaged items, or order discrepancies, review our Return & Refund Policy. For general questions, visit our FAQs.